Two of the more standout features of the African marketplace have the distinct dual pleasure of being its greatest attractions and possible hindrances. I am referring to taxes – or lack thereof, and bargaining – or license to boycott goods control.
I was in the Masai market in Nairobi the other day and the price of a particular statue ranged from three hundred shillings if you were a native to five thousand if you were a Mzungu (white man). Now this is what I most love about my continent but the problem with flexible prices is inconsistent quality. Since only the maker knows the product’s true value, and the customers are often one-time tourists, the onus for quality is limited to the goods of the competition.
Competition should normally be sufficient to induce top quality unless inferior products are the norm. And that is exactly the problem – the average maker is not too concerned about the quality of his work on this continent. Mediocrity is fine because the customer allows it. The only way to transcend this is for the customer to demand better – which will not happen without experiencing the alternative. Or for the government to institute better quality, which they do not notice as they import everything.
The cost of business is extraordinary given insufficient infrastructure. This is why we need that wonderful enemy – taxes. The absence of taxes has seduced the populace into allowing irresponsibility on the part of the government. ‘Because the government takes nothing from us, we don’t have a right to demand anything from them’ – an erroneous assumption that fosters bad governance and a docile populace.
We must pay our taxes so we are forced to make the government accountable. Until the government provides support for businesses, few will find the need or resources to exhibit better products.



